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Faq’s

Water damage restoration is a set of actions we do to restore flooded home, and basements and salvage possessions in homes affected by water damage. To restore the flooded home, we remove the excess water, clean and dry the area and disinfect the area. To salvage possessions, we remove them from the flooded area to a dry zone, and there we clean and dry them.

Common causes of water damage in Sydney homes can include burst pipes, leaking roofs, faulty plumbing fixtures, overflowing toilets or sinks, appliance malfunctions, natural disasters like floods or storms, and inadequate drainage systems. These factors can lead to water intrusion, which can damage walls, ceilings, floors, furniture, electrical systems, and personal belongings.

It is crucial to respond to water damage in your home as quickly as possible. Water can spread rapidly and penetrate various materials, increasing the extent of damage and the risk of mould growth. Acting promptly can help minimize the damage and prevent further complications. Immediately shutting off the water source, if possible, and contacting professionals for water extraction and restoration services is recommended.

While it may be tempting to handle water damage restoration on your own, it is generally not advisable. Water damage restoration requires specialized knowledge, equipment, and expertise to ensure proper mitigation, drying, and restoration of affected areas. Professionals have the necessary tools to detect hidden moisture, prevent mould growth, and restore your home to its pre-damage condition. Attempting to handle it on your own may lead to inadequate restoration and potential long-term issues.

The duration of the water damage restoration process depends on various factors, including the extent of the damage, the category of water involved (clean, grey, or black water), the affected materials, and the specific restoration methods required. Minor water damage cleanup and drying may take a few days, while more extensive damage that involves structural repairs and mould remediation can take several weeks.

Homeowner’s insurance policies typically cover water damage restoration, but the extent of coverage may vary depending on the specific policy and the cause of the damage. Burst pipes, plumbing leaks, and certain other water-related incidents are often covered. However, flood damage caused by external sources like storms or natural disasters may require additional flood insurance. It’s important to review your policy, understand the coverage limits and exclusions, and contact your insurance provider to initiate a claim and determine the extent of coverage.

Yes, mould growth is a significant concern after water damage. When water is not promptly and thoroughly dried, it creates a favourable environment for mould spores to thrive. Mould can start growing within 24 to 48 hours after water exposure and can spread quickly throughout the affected area. Exposure to mould can cause health issues, such as respiratory problems, allergies, and skin irritation. Our professional water damage restoration services include proper drying, dehumidification, and mould remediation to prevent or address mould growth and ensure a safe and healthy environment.